Ticket Item Builder 2019 Updates Ticket Item Builder 459 Release Details Released March 2019 Latest update New Enhancement Naming Convention for Locked Fields (1580) We introduced the Locked_<field-name> naming convention for locked fields. The consistency of this enhancement improves performance of FieldFX. Bug Fixes # Area Description 1584 Grids Fixed an issue preventing RTF text from scrolling within fields. RTF text in grid fields of the Ticket Item Builder can now be scrollable.