btn support FieldFX Support

FieldFX Standard Support is the default level of support provided with a service subscription and is available 8:30am to 5:00pm U.S. Central Time.

Standard Support includes:

  • Access to Service Subscription Documentation and release notes.

  • Online issue submission via Support email and/or the Support website

  • Assistance with classification and logging of Support issues.

For more information on FieldFX incidents and how we’ve addressed them, see FieldFX Root Cause Analyses.

Helpful Hints

Use these helpful hints to help diagnose the issue you’re having:

Issue Action

Is it with FieldFX Mobile?

Consult the FieldFX Mobile Trust site to see if the issue has been reported and is reflected in the status.

If the issue isn’t reported, you can submit a ticket to:

FieldFX support icon

You must be authenticated for the link to work.

Are they with Salesforce and FieldFX Back Office?

Consult Salesforce Trust to see if the issue has been reported and is reflected in the status.

If the issue isn’t reported, submit a case to:

Salesforce

Could it be with your network?

Ensure you aren’t having issues with your network.

If so, contact your local

IT Department

Have you exceeded your API Request Limits?

You can see your API limits on the Admin Portal.
If you have exceeded your API limits, request a temporary increase in API limits while continuing to troubleshoot the root cause.

Salesforce Support

Resources