FieldFX Support
FieldFX Standard Support is the default level of support provided with a service subscription and is available 8:30am to 5:00pm U.S. Central Time.
Standard Support includes:
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Access to Service Subscription Documentation and release notes.
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Online issue submission via Support email and/or the Support website
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Assistance with classification and logging of Support issues.
Helpful Hints
Use these helpful hints to help diagnose the issue you’re having:
Issue | Action | |
---|---|---|
Is it with FieldFX Mobile? |
Consult the FieldFX Mobile Trust site to see if the issue has been reported and is reflected in the status. If the issue isn’t reported, you can submit a ticket to: |
|
Are they with Salesforce and FieldFX Back Office? |
Consult Salesforce Trust to see if the issue has been reported and is reflected in the status. If the issue isn’t reported, submit a case to: |
|
Could it be with your network? |
Ensure you aren’t having issues with your network. If so, contact your local |
IT Department |
Have you exceeded your API Request Limits? |
You can see your API limits on the Admin Portal. |