Ticket Log


To use the Ticket Log, you need to:

Have these user licenses Have these permissions Complete these tasks
and review these topics
before continuing


Use the Ticket Log to record the tasks completed for a ticket.

Example of a ticket log

Step-by-Step Guides

You can add a ticket log entry in both FieldFX Back Office or in FieldFX Mobile.

Adding a Ticket Log Entry

FieldFX Back Office

  1. Log into FieldFX Back Office.

  2. Open the Tickets tab.

  3. Open the ticket.

  4. Under Ticket Logs, click New Ticket Log.

  5. In Category, select the task for which to add a log entry.

  6. Enter details.

  7. Click Save.

FieldFX Mobile

  1. Log into FX Mobile.

  2. Select Tickets on the sidebar.

  3. Select the ticket.

  4. Select Logs on the sidebar.

    The Logs option doesn’t display if you don’t have the FX E-Ticketing minimum permissions.
  5. Select Add.

    Blue add button
  6. Select the task for which to add a log entry.

  7. Enter details.

  8. Select Add.

    Green add button