Ticket Log
Prerequisites
To use the Ticket Log, you need to:
| Have these user licenses | Have these permissions | Complete these tasks and review these topics before continuing |
|---|---|---|
Introduction
Use the Ticket Log to record the tasks completed for a ticket.
Step-by-Step Guides
You can add a ticket log entry in both FieldFX Back Office or in FieldFX Mobile.
Adding a Ticket Log Entry
FieldFX Back Office
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Open the Tickets tab.
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Open the ticket.
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Under Ticket Logs, click New Ticket Log.
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In Category, select the task for which to add a log entry.
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Enter details.
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Click Save.
FieldFX Mobile
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Select Tickets on the sidebar.
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Select the ticket.
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Select Logs on the sidebar.
The Logs option doesn’t display if you don’t have the FX E-Ticketing minimum permissions. -
Select Add.
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Select the task for which to add a log entry.
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Enter details.
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Select Add.
Recommended Reading
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Ticket Log Setup - Learn how to se up the Ticket Log
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FX E-Ticketing Minimum Permissions - Learn the minimum permissions required to use the Ticket Log