Audit Log

Introduction

The Audit Log records sync activity in FieldFX Mobile.

The Audit Log also records when users accept the FieldFX License Agreement or log out from FieldFX Mobile.

Use the Audit Log to analyze sync activity.

Prerequisites

To use Audit Log, you need to:

Have these user licenses Have these permissions Complete these tasks
and review these topics
before continuing

Getting There

Open the Audit Logs tab in FieldFX Back Office.

You must switch to Salesforce Classic to use the Audit Log.

Audit Log Detail Page

The Audit Log Detail page displays the information recorded about an activity.

Screenshot of the Audit Log Details
Figure 1. Screenshot of the Audit Log Details

Getting There

Click the Audit Log ID for an Audit Log entry.

Fields

Field Name Description

Audit Log ID:

displays the unique identifier for the Audit Log entry.

Type:

displays the activity recorded by the Audit Log entry

Type Description

AgreedToLicense

User agreed to the FieldFX License Agreement

LoggedOutWithData

User logged out of FieldFX Mobile and had unsynced data

LoggedOutWithNoData

User logged out of FieldFX Mobile and didn’t have any unsynced data

Pre-Sync Upload

User started a sync

SyncDownloadComplete

Data downloaded successfully from FieldFX Back Office during a sync

SyncPreCheckFailed

User failed the pre-sync check and couldn’t sync

SyncUploadComplete

Data uploaded successfully to FieldFX Back Office during a sync

SyncUploadError

Data didn’t upload successfully to FieldFX Back Office during a sync

Event Date

Displays the date and time of the activity.

Event ID:

Displays the ID of the event that caused a sync upload error.
_(See Note 1)

Message:

Displays further information about the activity. * For *SyncUploadError activities, the reason for the sync upload error displays.

Package Id:

Displays the ID of the sync packet containing the event that caused a sync upload error.
_(See Note 1)

Tracking Number:

Displays the tracking number of the record that caused a sync upload error.
_(See Note 1)

URL:

not used

User:

Displays the user responsible for the activity

IP Address:

Displays the IP address of the user responsible for the activity
(See Note 2)

Cleared:

Indicates whether the sync packet for this Audit Log entry was reprocessed successfully. The checkbox gets selected automatically after you reprocess a sync packet successfully.

Originating Audit Log:

Displays a link to Audit Log entry from which this entry was created. It only displays data if you reprocessed a sync packet and are viewing the entry for the reprocessed sync packet.

New Audit Log:

Displays a link to the Audit Log entry created from this entry. It only displays data if you reprocessed a sync packet and are viewing the entry for the original sync packet.

  1. This field only displays data in SyncUploadError entries.

  2. This field only displays data in SyncDownloadComplete entries.

Packet Viewer

Click the Packet Viewer button to open the Packet Viewer.

The Packet Viewer displays the sync packet for an Audit Log entry.

  • A sync packet contains changes made in FieldFX Mobile since the last sync.

  • Sync packets get uploaded to FieldFX Back Office when you sync.

  • Every Pre-Sync Upload, SyncUploadComplete, and SyncUploadError entry contains a sync packet.

Use the Packet Viewer to reprocess sync packets that didn’t upload to FieldFX Back Office due to a sync upload error.

Refer to the Packet Viewer article for more information on the Packet Viewer.

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