Access List of E-mail Templates

See Salesforce Help: Email Template Builder for more information.

  1. In Setup, use the Quick Find search box and type email tem.

  2. Select Classic Email Templates.

    The list of available Email Templates for use in your org are shown in a list.

    The Classic email templates you create here can be used with the following features, in both Salesforce Classic and Lightning Experience. The Salesforce Lightning Desktop offers a new email experience where admins and users can write email and create templates directly from records. Learn more about Types of Classic Email Templates.

    • Approvals

    • Big Deal Alert

    • Cases

    • Case Assignment Rules

    • Case Escalation Rules

    • Experience Cloud Sites

    • Email To Case

    • Lead Assignment Rules

    • Process Builder

    • Web To Lead

    • Workflow

    • Lightning Email Action (in Lightning Experience only)

    • Lightning List Email Action (in Lightning Experience only)

    • Salesforce Classic Email Author (in Salesforce Classic only)