FieldFX Mobile App Updates

We fixed an issue where the mobile app displayed an infinite loading spinner after adding a Job Resource as a ticket item and completing the "Add Details" step.

This affected all platforms (iOS, Windows, and Android) and prevented users from continuing their workflow. Users can now add Job Resources to tickets without encountering the spinning screen.

We fixed an issue on iPhone where the Edit button for Custom Domains was cut off and not fully accessible.

The button now displays correctly across all supported platforms (iPhone, iPad, Android, and Windows).

We fixed an issue where fields configured as read-only in a user’s profile, permission set, and Sync Profile Manager — such as the Description field on Ticket Items — were incorrectly editable in the React Native mobile app on Windows when using grid edit mode.

Read-only field permissions are now properly enforced, ensuring users can no longer modify fields they don’t have edit access to.

We fixed an issue where report templates using rotated text (such as vertical section labels like "WELL INFO" or "CLIENT INFO") displayed the word "Unsupported" instead of the actual text in the FieldFX mobile app. Reports containing rotated text elements now render correctly on iOS, Android, and Windows.

Mobile users can now draw freehand annotations on images within DataGuide forms. When an Image element is configured with annotation enabled, tapping the image opens a full-screen canvas for marking up photos or diagrams. Annotations are saved with the form, visible in PDFs, and sync to Back Office. Supported on iOS, Android, and Windows.

This update also fixes an issue where dropdown and picklist values on DataGuide forms displayed one character per line, making them unreadable. Dropdowns now render correctly on all platforms.

Known limitations: Image annotations do not yet appear in generated Reports or Document Templates (forthcoming).

We have added the functionality so that the tab order configured by administrators in the Sync Profile Manager Admin Tool (per sync profile and object) to FieldFX Mobile across iOS, Android, and Windows.

Mobile users will see tabs in the exact order set by their admin, with the first tab in the configured order serving as the default landing tab. If no custom order is defined for a sync profile, the previous default ordering is preserved.

This ensures a consistent experience between the Admin Tooling and the mobile app without requiring any action from end users.

We have updated data grids in the FieldFX mobile app (iOS, Android, and Windows) to improve readability and overall usability:

We fixed an issue on Windows 11 devices so there is no crash on first launch after installing the FieldFX Mobile RN app.

The app now correctly opens to the login screen instead of attempting to load the Job screen and crashing.

We added functionality so Field users can now view multi‑select picklist values directly in mobile grid views (for example, on Ticket Items), bringing the RN app in line with the legacy web app.

They can also edit those multi‑select picklist values from the grid, improving speed when adjusting multiple options on a row.

We fixed an issue where Date/Time formula fields on Job and Ticket detail screens displayed values several hours off on Windows devices. Date/Time formula results now display correctly across iOS, Android, and Windows.

We added support for configuring the landing page the mobile user encounters upon login via sync profile. Mobile now opens to Jobs, Tickets, or Work Orders based on the user’s assigned profile; if no landing page is configured, it continues to default to Jobs.

We fixed an issue where adding Job Resource bundles to a Field Ticket in the mobile app could break the parent–child relationship between items, resulting in unlinked ticket items and potential billing/reporting discrepancies.

The mobile app now preserves the parent–child structure when adding bundles, only shows the parent item when selecting a bundle, correctly validates available quantities across multiple Field Tickets at both parent and child levels, and hides child items that no longer have available quantity. Users can still remove or add child items within a bundle where allowed, consistent with standard bundle behavior.

We have improved initial sync responsiveness by adjusting how file downloads run after first login, so the app no longer appears to hang or lag immediately after the initial sync completes.

We added the ability for users to delete files they added in the React Native mobile app, as long as their sync profile allows file deletion.

Files are only deletable before they sync to the back office; once synced, they remain read-only in the app. The Files tab now shows a select/delete flow (instead of long‑press) for any objects where file deletion is enabled in the user’s sync profile.

We fixed Windows PDF print preview and output issues in the FieldFX React Native app. Previously, some attached PDFs printed with incorrect scaling and were cut off when printed from the Job  Files area on Windows laptops.

The PDF viewer now honors the document’s layout so the print preview and printed pages render correctly, including for DSR eForms and ticket reports.

We updated the UI for long, horizontally scrollable tables (Jobs, Tickets, Ticket Items, eForms, Logs).

The first column and header row now stay fixed in place as you scroll left or right.

This makes it easier to keep your row context and use row selectors while reviewing wide grids on iOS, Android, and Windows.