Ticket Item Grid Setup

Prerequisites

To set up the Ticket Item grid, you need to:

Have these user licenses	Have these permissions	Complete these tasks and review these topics before continuing
FieldFX Base Package FieldFX E-Ticketing	FX E-Ticketing minimum permissions System permissions: Customize Application View Setup and Configuration	Set up the FX E-Ticketing module

Have these permissions

Complete these tasks
and review these topics
before continuing

You can display fields on the Ticket Item grid for these page layouts:

Layout	Result	Note
Master Layout	Controls the fields that display on the Item Grid when you are viewing All items.	The fields on this layout must also display on record type layouts before they will display data.
Equipment Layout	Controls the fields that display on the Item Grid when you select the Equipment filter.	The fields on these layouts must also display on the Master layout before they will display data.
Labor Layout	Controls the fields that display on the Item Grid when you select the Labor filter.
Service Layout	Controls the fields that display on the Item Grid when you select the Service filter.
Supplies Layout	Controls the fields that display on the Item Grid when you select the Supply filter.

Layout

Result

Note

Master Layout

Controls the fields that display on the Item Grid when you are viewing All items.

The fields on this layout must also display on record type layouts before they will display data.

Equipment Layout

Controls the fields that display on the Item Grid when you select the Equipment filter.

The fields on these layouts must also display on the Master layout before they will display data.

Labor Layout

Controls the fields that display on the Item Grid when you select the Labor filter.

Service Layout

Controls the fields that display on the Item Grid when you select the Service filter.

Supplies Layout

Controls the fields that display on the Item Grid when you select the Supply filter.

To sort ticket items by sequence number, include the Sequence Number field on FieldFX Mobile page layouts for the Ticket Item object.

Page layouts for the Ticket Item object also control other features. Refer to the Layouts article for details.

Access FieldFX Back Office.
Switch to Salesforce Classic.
From Setup, enter "object" in the Quick Find box, then select Objects.
Click Ticket Item.
Configure the Ticket Item Layout:
1. Under Page Layouts, click Edit next to Ticket Item Layout.
2. Change the fields.
  Don’t add the following:
  
  Text Area (Long) fields
  
  Text Area (Rich) fields
  
  Text Area (Encrypted) fields
  To sort ticket items by sequence number, include the Sequence Number field on FieldFX Mobile page layouts for the Ticket Item object.
3. Click Save.
Add every new field you added to the Ticket Item Layout to the relevant ticket item record type layout:
1. Under Page Layouts, click Edit next to the layout.
2. Drag the field(s) onto the layout.
3. Click Save.
4. Repeat steps a to c for other page layouts as needed.
Remove every field you removed from the Ticket Item Layout from the relevant ticket item record type layout:
1. Under Page Layouts, click Edit next to the layout.
2. Click the Remove button next to the field.
3. Click Save.
4. Repeat steps a to c for other page layouts as needed.

The FX Header displays at the top of the Ticket Item grid. By default, it is collapsed when first accessed. You can either expand or collapse it.

Figure 1. The FX Header as seen on a list of Ticket Items in FX Mobile

Access FieldFX Back Office.
Switch to Salesforce Classic.
From Setup, enter object in the Quick Find box, then select Objects.
Click Ticket.
Click Edit next to the applicable page layout.
Drag Section below Standard Buttons on the Ticket Detail.

Figure 2. Dragging a new Section into the Fields area of a Ticket Detail page layout

The Section Properties window displays.
In Section Name, enter FX Header.

The Section Name must be entered precisely as shown to meet script requirements.

Section Name is case-sensitive.
In Layout, select 2-Column.
Click OK.
Drag fields into the FX Header section.
Click Save.