System Requirements

Review the requirements below to ensure the equipment you have can run on both parts of FieldFX (Back Office and Mobile).

Use a test environment that matches your production setup, including:

  • Geographic location

  • Hardware

  • Browser and OS

  • Network conditions

  • Expected number of concurrent users

Salesforce platform minimum requirements may change at their discretion, with or without advance notice.

Back Office vs Mobile Requirements

Table 1. Back Office vs Mobile
Area FieldFX Back Office FieldFX Mobile

Platform

Salesforce Lightning Experience

Android, iOS, iPadOS, Windows

Intended Use

Office and administrative users

Field technicians (online/offline)

Browser / App

Modern browser (Chrome recommended)

Native mobile app

OS Support

Vendor-supported OS versions only

Vendor-supported OS versions only

Supported Environments

FieldFX is a cloud-based field operations management solution built on the Salesforce platform.

FieldFX consists of two components:

  • FieldFX Back Office – for office and administrative users, accessed through Salesforce

  • FieldFX Mobile – for field users, accessed through supported mobile platforms

FieldFX Back Office operates entirely within Salesforce and is subject to Salesforce platform requirements and supported environments.

FieldFX Mobile supports both online and offline operation, with synchronization when connectivity is restored.

Back Office Requirements

Table 2. Back Office Requirements

Platform

FieldFX Back Office runs entirely on the Salesforce platform and is accessed through a web browser.

Internet Connection

A continuous internet connection is required for FieldFX Back Office.

Operating System Support

Only operating system versions that continue to receive security updates from the device manufacturer are supported.

Web Browser

  • JavaScript enabled

  • Cookies enabled

  • TLS 1.2 enabled

  • Google Chrome recommended

Salesforce may change minimum platform requirements at any time.

Mobile Requirements

Contact your account representative to verify if a tablet or phone model is supported.
Table 3. Mobile Requirements

Supported Platforms

Android tablets, iPads, iPhones, and Windows laptops or Surface Pro tablets.

Operating System Support

OS versions receiving security updates from the device manufacturer are supported.

Data Usage and Sync Considerations

Sync Thresholds

Table 4. Sync Thresholds Limit
Item Type Maximum Supported Sync Count

Accounts

1,000

Contacts

1,000

Equipment Records

1,000

Price Books

2

Important Notes and Limitations

FieldFX supports only operating system versions that:

  • Receive active security updates from the device manufacturer

  • Are supported by Salesforce (for Back Office)

For more information, see:

Table 5. Recommended Reading
FieldFX Documentation PTC ServiceMax Help Center Salesforce Documentation

n/a

n/a