System Requirements

Introduction

FieldFX strongly recommends that you use the same environment as your actual end-user experience. Use a configuration identical to your expectations for production. Test using the same geographic location, hardware, browser, network settings, and the expected concurrent users for shared hardware like virtual desktops, iOS/Android tablets, and Windows or iOS laptops.

FieldFX has different system requirements for FieldFX Back Office (run on Salesforce) and FieldFX Mobile (which can be run on a Android tablet or iPad). Review the requirements below to ensure the equipment you have can run both parts of FieldFX.

In addition to the requirements below, see the following:

To allow for innovation and to keep Salesforce current in the rapidly evolving mobile market, minimum platform requirements are subject to change at the sole discretion of Salesforce, with or without advance notice.

FieldFX Back Office

To protect your company data, we only support OS versions that get security updates from the device manufacturer
Item Requirement

Internet Connection

Wired or Wi-Fi

Web Browser

Enable JavaScript, cookies, and TLS 1.2 for all browsers.

Google Chrome

FieldFX Mobile

To protect your company data, we only support OS versions that get security updates from the device manufacturer.

Data Usage

Light Heavy

Scenario

If you plan to add less than 15 tickets at once or sync less than:

Items to Sync Number

Accounts

1000

Contacts

1000

Equipment Records

1000

Price Books

2

If you plan to add more than 15 tickets at once or sync more than:

Items to Sync Number

Accounts

1000

Contacts

1000

Equipment Records

1000

Price Books

2

Requirement

At least 8 GB of RAM, with 3 GB available for Salesforce browser tabs/FIELDFX app

See Other Requirements for Hardware Specifications.

Other Requirements

Android Tablets iPads Window Devices

Model

If you have questions on whether or not a tablet model is support or not, you can contact your account representative.

Always test the tablet model for compatibility with FieldFX before purchasing.
FieldFX is not designed to be used on an iPhone.

Minimum:

iPad Air 5th Generation or newer, iPad 10th Generation or newer

Recommended:

iPad Pro

FieldFX can be used on Windows laptops and Windows Surface Pro tablets.

Operating System

The current version and previous version is supported.

Test thoroughly before upgrading software on devices.

Internet Connection

Wi-Fi + Cellular models have Assisted GPS (A-GPS), which allows you to record geolocations without an internet or cellular network connection.

Network latency:

150 ms or lower

Download speed:

3 Mbps or higher

RAM Memory

At least 8 GB of RAM, with 3 GB available for Salesforce browser tabs/FIELDFX app

Minimum

At least 3 GB of memory are supported

Recommended

4 GB of memory

2 GB or more

iPads with less than 2 GB RAM are unsuitable.

Minimum

16GB

Recommended

32GB

Android Tablets

iPads

Window Devices