System Requirements
Review the requirements below to ensure the equipment you have can run on both parts of FieldFX (Back Office and the FieldFX Mobile App).
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Use a test environment that matches your production setup, including:
For the latest features, use the FieldFX Mobile App (or FieldFX Mobile Beta App) and not the legacy FX Mobile. |
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Salesforce platform minimum requirements may change at their discretion, with or without advance notice. |
Back Office vs FieldFX Mobile App Requirements
| Area | FieldFX Back Office | FieldFX Mobile App |
|---|---|---|
Platform |
Salesforce Lightning Experience |
Android, iOS, iPadOS, Windows |
Intended Use |
Office and administrative users |
Field technicians (online/offline) |
Browser / App |
Modern browser (Chrome recommended) |
Native mobile app |
OS Support |
Vendor-supported OS versions only |
Vendor-supported OS versions only |
Supported Environments
FieldFX is a cloud-based field operations management solution built on the Salesforce platform.
FieldFX consists of two components:
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FieldFX Back Office – for office and administrative users, accessed through Salesforce
-
FieldFX Mobile App – for field users, accessed through supported mobile platforms
FieldFX Back Office operates entirely within Salesforce and is subject to Salesforce platform requirements and supported environments.
FieldFX Mobile App supports both online and offline operation, with synchronization when connectivity is restored.
Back Office Requirements
Platform |
FieldFX Back Office runs entirely on the Salesforce platform and is accessed through a web browser. |
Internet Connection |
A continuous internet connection is required for FieldFX Back Office. |
Operating System Support |
Only operating system versions that continue to receive security updates from the device manufacturer are supported. |
Web Browser |
|
|
Salesforce may change minimum platform requirements at any time. |
Mobile Requirements
|
Contact your account representative to verify if a tablet or phone model is supported. |
Supported Platforms |
Android tablets, iPads, iPhones, and Windows laptops or Surface Pro tablets. |
Operating System Support |
OS versions receiving security updates from the device manufacturer are supported. |
Sync Profiles |
Configured for the FieldFX Mobile App using the Sync Profile Manager admin tool. |
Show more FieldFX Mobile App requirements
The following are requirements for configuring your org to work with the FieldFX Mobile App.
Minimum Package Version |
See FieldFX E-Ticketing Minimum Permissions for full details.
| Object | API Name | Required Access |
|---|---|---|
|
User - Read NOTE: Access to this object is now required for the FieldFX Mobile App. |
|
Mobile Sync Log [26R1] |
|
Admin - Read |
Mobile Sync Log Details [26R1] |
|
Admin - Read |
Mobile Object Layout |
|
User - Read (mobile users) |
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FX5.OmnibusRestService
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FX5.SyncFileAttachments
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FX5.SyncData
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SyncStagedData
Starting with FX5 v1.699, mobile users need access to the SyncDataService Visualforce page.
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User Licenses for required FieldFX packages must be assigned
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The user must be on AutoSync
| Platform | Current Version | Minimum Supported |
|---|---|---|
iOS |
18 |
17+ |
iPadOS |
Current and previous versions supported. See iPad Requirements. |
|
Android |
15 |
14+ |
Windows |
11 |
n/a |
| Test the hardware with your actual workload before purchasing. |
See iPhone Hardware Requirements for device and network details.
Important Notes and Limitations
FieldFX supports only operating system versions that:
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Receive active security updates from the device manufacturer
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Are supported by Salesforce (for Back Office)
Recommended Reading
For more information, see:
| FieldFX Documentation | PTC ServiceMax Help Center | Salesforce Documentation |
|---|---|---|
None |
None |