User Licenses

To use FieldFX, a user must have a license so they can access specific FieldFX features and modules. Before users can use FieldFX, you must manually assign licenses to them. A User Wizard can help with the permission set and license modification for multiple users.

If needed, you can also remove licenses from a user. You’ll receive licenses when you purchase FieldFX and any FieldFX modules.

Prerequisites

The following table details what Licenses, Setups, and Permissions you need to manage user licenses.

User Licenses Needed Permissions Complete These Tasks First
Before Continuing
  • Purchase FieldFX Base Package licenses

  • Purchase these FieldFX module licenses:

    • FX CPQ

    • FX E-Ticketing

    • FX EAM

    • FX Invoicing

    • FX Schedule & Dispatch

    • FX Timecards

  • Purchase feature licenses:

    • FieldFX Mapping

  • System permissions:

    • Manage Package Licenses

    • Manage Internal Users

    • Manage Users

    • View All Users

    • View Setup and Configuration

Available Licenses

To use other FieldFX modules, you need these licenses:

License Description

FieldFX Base Package

Required for FieldFX access

FieldFX CPQ

Required for FX CPQ (Configure, Price, Quote) module use

FieldFX e-Ticketing

Required for FX e-Ticketing module use

FieldFX EAM

Required for FX EAM (Enterprise Asset Management) module use

FieldFX Invoicing

Required for FX Invoicing module use

FieldFX Job Scheduling & Dispatch

Required for FX Schedule & Dispatch module use

FieldFX Timecards

Required for FX Timecards module use

Contact your FieldFX account executive to purchase licenses.

Guided Process to Create New Users

FieldFX can assist you with a User Wizard in creating new user records or modifying existing records. You can modify the permission sets and licenses of multiple existing users at the same time.

Manually Assigning Licenses to Users

You can manually assign a license or multiple licenses to a user.

  1. Access FieldFX Back Office.

  2. Switch to Salesforce Classic.

  3. From Setup, enter installed in the Quick Find box, then select Installed Packages.

  4. Under Installed Packages, click Manage Licenses next to relevant FieldFX package.

  5. Click Add Users.

  6. Click Add All Users or select specific users.

  7. Click Add.

Removing Licenses from Users

You can also remove a license from a user.

  1. Access FieldFX Back Office.

  2. Switch to Salesforce Classic.

  3. From Setup, enter installed in the Quick Find box, then select Installed Packages.

  4. Under Installed Packages, click Manage Licenses next to the relevant FieldFX package.

  5. Click Remove Multiple Users.

  6. Click Remove All Users or select specific users.

  7. Click Remove.