FX Logs
Prerequisites
To use FX Logs, you need to:
| Have these user licenses | Have these permissions | Complete these tasks and review these topics before continuing |
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Access FX Logs
Go to https://fxlogs.fieldfx.com and log in as a FieldFX administrator. In Admin Tools, click on FX Logs.
Date Controls
Use the date controls to change the dates and times analyzed in the metrics.
| You can view data from the last hour up to the last 3 days. |
Statistics
With FX Logs, you can monitor the these statistics:
Sync Type
Percentage of each type of sync.
| See the sync article for information on the different types of sync. |
Mobile Version
Percentage of syncs on each version of FieldFX Mobile.
| A user’s mobile version is defined in their User Profile. |
Operating System
Percentage of syncs in each operating system.
Browser
Percentage of syncs in each browser.
Device
Percentage of syncs on each type of device.
Sync History
With the Sync History, you can view information on three different tabs: Syncs, Slow Syncs Tab, and Error Messages Tab.
| Tab Name | Description | ||
|---|---|---|---|
Displays details for every sync during the specified range. 
Figure 9. Example of the full Syncs tab
Hover over the icons on the left of each entry to view further details about that sync. 
Figure 10. See more information about a sync by hovering over the icons to the left of a particular sync
Select a sync and a panel displays at the bottom of the page to show detailed information. 
Figure 11. Selecting a sync prompts a details panel to display on the bottom of the screen
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Displays details for every sync that took longer than 1 minute. 
Figure 12. If a sync took longer than one minute, an additional Slow Sync tab displays in the Sync Details panel
Hover over the icons on the left of each entry to view further details about that sync. 
Figure 13. Display more details about a Slow Sync by hovering over the icons
Figure 14. The Slow Syncs tab also displays the Details panel when a particular sync is selected
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Diagnosing Sync Issues
After selecting a sync, information about the selected sync displays in the bottom portion of the screen in the Sync, Alerts, or the Details Tab.
| Tab Name | Description | ||
|---|---|---|---|
Each sync request displays in the order in which it begins, summarized by the type of information in the request. Example 1. Account object requests
Requests to Account object are summarized on the same row. Each request has a The bar graph which shows the active and inactive sync times. Active times are in darker blue. Inactive times are in lighter blue. |
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Displays more information about each active request in the order in which it is active. Example 2. Active Request from the Account object
Each active request for information from the Account object appears on a separate line. Pills give more information about the request. Hover over some pills for more details, such as the query used. |
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Alerts give additional details to pay attention to
Summaries of potential problems that could be addressed to improve future sync performance.
Alerts are prioritized in these categories:
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