Release notes icon Release Notes

You can use the links below to access release notes for various FieldFX packages and modules.

For general information on the FieldFX Push Upgrade process, see Push Upgrade.

For more information on how FieldFX is impacted by Salesforce Releases, see FieldFX Impacts from Salesforce Releases.

To see the deprecated items, see Deprecated Items (No longer supported).

FieldFX Releases

FieldFX Module Last Upgraded Current Version

With the Admin Portal, system administrators can access user-friendly screens to manage various aspects of the FieldFX system. You can access functions such as user access, workflows, price book rules, and FX Logs viewers and Sync Events Viewers. These updates contain changes to the various tools you can find in the Admin Portal.


See Updates for individual tool versions.

The FieldFX Base Package contains the core FieldFX components.

You must install the FieldFX Base Package to use FieldFX and any combination of its modules.

Push Upgrade




Pushed due to a defect with v1.476







11/1/22 to 11/7/22


Includes all content since last push upgrade (1.429.1), so from 1.437 to 1.476.

FieldFX Mobile is a HTML5 app accessible through a web browser or the FieldFX Windows Client. FieldFX Mobile Pro is a mobile device app for accessing FieldFX Mobile mobile devices. These updates are for FieldFX Mobile.

Version To

Sync V4 Beta


Sync V4 Beta


Sync V4 Beta


Sync V4


FieldFX Lightning Components are available through the FieldFX Lightning Managed Package, You can use the FXL Components in FieldFX Back Office when using Lightning Experience.

Push Upgrade






11/1/22 to 11/7/22



Includes all content since last push upgrade (1.160), so would include 1.166 to 1.188

FX DataGuide is a tool to create forms, surveys, and questionnaires for users to complete. Forms can be connected to a particular job or ticket, or they may be independent forms not connected to a particular record.


The FX Timecards module is a time management solution that makes it easier to track payable time for field employees. You can track time off requests and collect Time cards in to a payable timesheet.

Field users can enter cards using the FX Timecards app, available for iOS and Android devices.


FX Trucking is a FieldFX Back Office module and a separate FX Trucking app for managing the routing of a fleet of delivery trucks. Dispatchers plan routes in the FX Trucking FieldFX Back Office FX Trucking Route Dispatch Route Dispatch tab. Drivers mark activities for their truck in the FX Trucking app on their mobile device.




Dispatch CDN


Mobile App


The FX Schedule & Dispatch is an integrated resource management solution that allows you to manage your field operations more efficiently.



Use the Report Viewer to run FX Reports and attach them to records.



The Packet Viewer is a tool in the Audit Log that displays the contents of sync packets.



FieldFX Module

Last Upgraded

Current Version

Deprecated Items (No longer supported)

These features have been deprecated and is no longer supported. You should switch to the Lightning Experience and use the tools FieldFX has there instead.
FieldFX Feature Description Last Upgraded Current Version

FieldFX Windows Client Updates

The FieldFX Windows Client has been deprecated.

Use the FieldFX Mobile Pro app instead. Use the FieldFX Windows Client to run FieldFX Mobile on a Windows device.

The FieldFX Windows Client is an ideal solution for devices that only have Internet Explorer installed.



Price Book Builder Updates

The Price-Book-Builder has been deprecated.

This a price book management tool in FieldFX Back Office.



Quote Item Builder Updates

The Quote Item Builder has been deprecated.

This is a quote management tool in FieldFX Back Office.



Ticket Item Builder Updates

The Ticket Item Builder has been deprecated.

This is a ticket management tool in FieldFX Back Office.



Invoice Item Builder Updates

The Invoice Item Builder has been deprecated.

This is an invoice management tool in FieldFX Back Office.



FieldFX Feature


Last Upgraded

Current Version

Push Upgrade

We generally release new version of the FieldFX Base Managed Package and FieldFX Lightning Managed Package once per month.

Three times each year, we push upgrade the Lightning Managed Package and the FieldFX Base Managed Package release to Sandbox orgs. Two months after pushing the Lightning Managed Package to Sandbox orgs, a push upgrade is performed to Production orgs.

The version pushed to Production orgs is the package pushed to Sandbox orgs or a later version that addresses any defects identified during the Sandbox testing period.

Push Upgrades occur at the same time as push upgrades for the FieldFX Base Managed Package. To upgrade to an available release between push upgrades, contact Support.

FieldFX Impacts from Salesforce Releases

Winter '22

My Domain Activation Required

  • Beginning with the Winter '22 release, Salesforce requires that all orgs activate a My Domain.

  • My Domain impacts the URLs that display when navigating FieldFX Back Office.

  • Switching to a custom My Domain reduces potential impacts when Salesforce switches an org to a different Salesforce instance.

  • My Domains have no impact on the operation of FieldFX or any of its modules, but all orgs without a My Domain defined should follow Salesforce’s procedures for activating a My Domain, including thoroughly testing any custom code and integrations in a Sandbox before activating in Production.

  • Be aware of My Domain considerations detailed by Salesforce.

The following orgs already have My Domain enabled:

  • Orgs running FieldFX Lightning

  • Orgs using single sign-on

  • Production orgs created on or after the Winter '21 release

Visualforce Remoting Changes

  • Salesforce is enforcing tighter security for the ways Visualforce pages use Apex controllers.

  • FieldFX by ServiceMax, Inc. has completed testing with the setting enabled and found no impacts.

  • For details and testing instructions, see the Salesforce help article on the updated requirements.

Spring '22

International Components for Unicode (ICU) Locale Formats

What is Changing? What is FieldFX doing to prepare for this change? What do I need to do to prepare for this change?

Beginning with the Winter '20 release, Salesforce added a new international locale standard to supplement and eventually replace the previously used Java Development Kit locales.

With the Spring '22 Salesforce release, all orgs will be required to use the International Components for Unicode (ICU) locales.

Orgs created after the Winter '20 release had ICU locales enabled by default when the org was created. However, the option may have been disabled.

Orgs created prior to the Winter '20 release did not have this option, and Salesforce has not required orgs to enable it. This changes with the Spring '22 release when the use of ICU locales is required.

For more information, see How are locale settings affected?

We have tested the impact of enabling the ICU locales to the FieldFX suite of products. Our testing did not uncover any conflicts with FieldFX packages.

Salesforce has a document that summarizes the steps to take to switch from using the JDK locales to enabling ICU locales instead.

Familiarize yourself with the steps that are required and be ready to complete testing on custom code and other apps you may have installed.

How are locale settings affected?

Locale settings effect the formats used for elements such as dates, times, numbers, and currencies.

Salesforce has a help document that shows the differences between the current Oracle JDK locales and the new ICU locales.

For US English, the differences include:

  • Datetime formats add a comma between the year and the time

  • Negative currencies switch from using parentheses to a negative sign at the beginning of the amount

    Screenshot of en-us differences
Refer to the document linked above for the differences in formats for other locales, which may have additional impacts beyond dates and currencies.

Summer '22

End of life for legacy API versions

What is Changing? What is FieldFX doing to prepare for this change? What do I need to do to prepare for this change?

As of the Summer '21 release, Salesforce no longer supports calls to Legacy API endpoints versions 7.0 through 20.0. Calls continue to work, but Salesforce no longer provides any assistance if problems arise.

Beginning with the Summer '22 release, the API calls to those versions will no longer work.

We have reviewed the FieldFX products and found no impacts from this change.

Review any custom code and make sure all services that rely on the Salesforce endpoints use an API version greater than 21.0. Complete the assessment and any required updates prior to the upgrade to Summer '22 in May 2022.

Summer '21

The Summer '21 Release begins rolling to Sandboxes on April 4, 2021. See Salesforce’s Trust Status page to determine when your org(s) update to Summer '21.

Apex Property Restrictions

Restriction of Apex Controller Methods for Aura Components in Managed Packages

  • Beginning with the Summer '21 release, Salesforce is enforcing an update first introduced in the Summer '17 release.

  • The update enforces a rule on Apex methods that requires methods calling Aura components outside of the package namespace to have a global access modifier. Previously, Aura components outside of a namespace could access non-global methods.

  • See the Salesforce notice.

Access Modifiers on Apex Properties in Lightning Component Markup

  • With this release, Lightning Components are bound by the same access restrictions as other Apex properties.

    For example, a Lightning Component’s markup can no longer access Apex properties marked with an access of private or protected.

  • See the Salesforce notice.

Impacts to FieldFX

  • FieldFX has tested the impacts of these newly enforced restrictions.

    Aura components and Lightning Components have passed our tests.

Security Announcement - March 31, 2021

  • During a routine security review, Salesforce identified a vulnerability in a Salesforce AppExchange package called Lightning Sharing.

  • The package could allow users access to the org’s sharing permissions.

  • As a result of the vulnerability, Salesforce has removed the package from the AppExchange.

  • The package is no longer required, as a similar functionality was added for all orgs in the Spring '21 Salesforce release.

  • Orgs with the Lightning Sharing package installed should remove the package and use Salesforce’s sharing settings instead.