FieldFX Back Office

Introduction

The FieldFX Back Office web app is built on and you can access it through Salesforce. An constant internet connection is required for FieldFX Back Office to pass data back and forth to and from FieldFX.

You can use FieldFX Back Office to:

User Interface

As stated before, the FieldFX Back Office runs inside Salesforce. and can use two user interfaces:

  • Lighting Experience - If enabled, this interface is more streamlined and you can use it to add or update records.

  • Salesforce Classic - This is the default Salesforce interface and you use it to access advanced features and configure settings.

You can switch between user interfaces as necessary.

Updates

FieldFX by ServiceMax uses push upgrades to the FieldFX Base Package to roll out FieldFX Back Office updates. Read the Release Notes to learn what’s included in FieldFX Base Package updates.

The Push Upgrade Schedule is for planning purposes only and might change. Any changes to this schedule will be announced by email.

Update Schedules

FieldFX Push Upgrades are scheduled around the time of the Salesforce release upgrades. Sandbox orgs upgrade prior to the Salesforce update and Production orgs upgrade after the Salesforce update.

FieldFX generally pushes upgrades to customer orgs during the indicated 1-week window. For your org’s specific date, contact Support.

2022 Push Upgrade Schedule

This table shows the dates for 2022 when FieldFX pushes the upgrades as compared to the release dates for the Salesforce releases.

Salesforce
Release
FieldFX Push
to Sandbox Orgs
Salesforce
Release Date
FieldFX Push
to Production Orgs

Spring '22

January 17, 2022
Complete

February 4-12, 2022
Complete

March 7, 2022
Complete
March 14, 2022
Complete

Summer '22

No Release

June 3-11, 2022
Complete

No Release

Winter '22

November 1-7, 2022
Complete

September 10, 2022
October 1, 2022
October 8, 2022

Complete

January 9, 2023

2021 Push Upgrade Schedule

This table shows the dates for 2021 when FieldFX pushes the upgrades as compared to the release dates for the Salesforce releases.

Salesforce
Release
FieldFX Push
to Sandbox Orgs
Salesforce
Release Date
FieldFX Push
to Production Orgs

Spring '21

January 24, 2021
Complete

February 5-13, 2021
Complete

March 5-13, 2021
Complete

Summer '21

May 31, 2021
Complete

June 4-12, 2021
Complete

July 14-21, 2021
Complete

Winter '22

September 3-11, 2021
Complete

October 1-9, 2021
Complete

October 30 -
November 6, 2021

Complete