Sync 4.0


Sync 4.0, for FieldFX by ServiceMax, Inc. is the latest version of the Sync Engine. It can move data back and forth from server side to FieldFX mobile products. The reliability of this engine is improved. Sync 4.0 allows mobile users to synchronize data back and forth from the field back up to the cloud. Some customers could see speed increases up to 75 percent depending on the data footprint and optimized data being sent. Depending on the data that’s going down to the mobile device, FieldFX can achieve synchronizations that can be up to 11 seconds faster.

Sync 4.0 is also different architecturally, it was based on feedback from end users wanting faster synchronization and observing our own instrumentation. The goal was improving the sending of tickets and forms back to the server on an unreliable and slow data connection.

Sync 4.0 is more selective and prioritizes what needs to go up to the top. A better filter exists where for customers that have unreliable connections sync. Sync 4.0 is more selective about the data that moves back and forth and has a much more tolerant approach with respect to degrading connections.

The Sync Engine can be used with FX EAM (Enterprise Asset Management) and also used in Work Orders.


To setup and use Sync 4.0, you need to:

Have these user licenses Have these permissions Complete these tasks
and review these topics
before continuing


  • Speed: Sync 4.0 delivers the best performance, reducing sync times by up to 75%.

  • Reliability: Sync 4.0 takes reliability to a whole new level, letting you work uninterrupted, online or offline, like never before.

  • Flexibility: Sync 4.0 makes sync administration easier, giving you the flexibility to control syncable data using sync configurations, sharing settings, and AltSync.

  • Instrumentation: Sync 4.0 features greater instrumentation, providing you with tools to monitor sync activity and providing FieldFX with tools for predictive maintenance and enhanced customer support.

Switching to Sync 4.0

Sync 4.0 is available on the following release channels:

  • Sync V4 Beta

  • Sync V4

  • V4 Quarterly Beta

  • V4 Quarterly