btn support FieldFX Support

FieldFX Standard Support is the default level of support provided with a service subscription and is available 8:30am to 5:00pm U.S. Central Time.

Standard Support includes:

  • Access to Service Subscription Documentation and release notes.

  • Online issue submission via Support email and/or the Support website Assistance with classification and logging of Support issues.

Use these helpful hints to help diagnose the issue you’re having:

Issue Action

Consult the FieldFX Mobile Trust site to see if the issue has been reported and is reflected in the status.

If not, you can submit a ticket to:

You must be authenticated for the link to work.

FieldFX support icon

Consult Salesforce Trust to see if the issue has been reported and is reflected in the status.

If not, submit a case to

Salesforce

Ensure you aren’t having issues with your network.

If so, contact your local

IT Department

Ensure you haven’t exceeded your API Request Limits.

You can see your API limits on the Admin Portal.
If you have exceeded your API limits, request a temporary increase in API limits while continuing to troubleshoot the root cause.

Salesforce Support