A ticket workflow tracks the status of tickets.
For example, a simple ticket workflow might use the following statuses in sequence.
Other statuses could be available, including multiple approval steps.
Work with your implementation team or support to customize the flows for your tickets.
A ticket workflow utilizes the following objects:
List of possible ticket status
Sequence of ticket statuses
In the Workflow section, the Status field displays a ticket’s current status.
|The Workflow section must be added to the appropriate page layout(s) to display.
To change the status, click the workflow button to use on the ticket.
Accounting Review to
The Ticket Status indicator displays a ticket’s status.
To change the status:
Select the status indicator
Select the next status
When you select Sync for a status:
When you deselect Sync for a status:
The status trigger doesn’t select the Sync checkbox for a ticket when you move it to a syncable status if: