FX Logs
Prerequisites
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To use FX Logs, you need the following licenses:
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To use FX Logs, you must:
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To use FX Logs, you need:
Getting There
Go to https://fxlogs.fieldfx.com and log in as a FieldFX administrator.
Date Controls
Use the date controls to change the dates and times analyzed in the metrics.
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You can view data from the last hour up to the last 3 days. |
Statistics
Sync Type
Percentage of each type of sync.
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See the sync article for information on the different types of sync. |
Mobile Version
Percentage of syncs on each version of FieldFX Mobile.
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A user’s mobile version is defined in their User Profile. |
Operating System
Percentage of syncs in each operating system.
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Browser
Percentage of syncs in each browser.
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Device
Percentage of syncs on each type of device.
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Sync History
Syncs Tab
Displays details for every sync during the specified range.
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Hover over the icons on the left of each entry to view further details about that sync.
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Select a sync and a panel displays at the bottom of the page to show detailed information.
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Slow Syncs Tab
Displays details for every sync that took longer than 1 minute.
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Hover over the icons on the left of each entry to view further details about that sync.
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More details about using the information that displays are below. |
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Diagnosing Sync Issues
After selecting a sync, information about the selected sync displays in the bottom portion of the screen.
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Sync Tab
Each sync request displays in the order in which it begins, summarized by the type of information in the request.
For example, requests to Account object are summarized on the same row.
The bar graph for each request shows the active and inactive sync times. Active times are in darker blue. Inactive times are in lighter blue.
Details Tab
Displays more information about each active request in the order in which it is active.
For example, each active request for information from the Account object appears on a separate line.
Pills give more information about the request. Hover over some pills for more details, such as the query used.
Alerts Tab
Summaries of potential problems that could be addressed to improve future sync performance.
Each warning type has information about potential solutions to address the alert. |
Categorized for priority:
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Critical: Requires immediate attention
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Warning: Recommended issue for attention
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Caution: Watch the item for possible future attention