Support

FieldFX

Reporting Severity 1 Issues

Use the following table to determine whether you are experiencing a Severity 1 issue:

Question	Determination
Does issue meet Severity 1 criteria?	Yes: Continue to the next question No: Not a severity 1 issue
Can you reproduce the issue?	Yes: Continue to the next question No: Not a severity 1 issue
Does the issue affect all users?	Yes: Continue to the next question No: Not a severity 1 issue
Is the issue listed on the FieldFX Trust web site?	Yes: Issue is already known and being addressed No: Continue to the next question
Is the issue listed on the Salesforce Developer’s Trust web site?	Yes: Issue is already known and being addressed No: Continue to the next question
Can you login to Salesforce?	Yes: Continue to the next question No: Contact Salesforce support
Is your local network down?	Yes: Contact your IT department No: Continue to tthe next question
Have you exceeded your API Request Limits? (You can see your API limits on the Admin Portal.)	Yes: Contact Salesforce support No: This potentially a Severity 1 issue. Contact LiquidFrameworks support.

Question

Determination

Does issue meet Severity 1 criteria?

Can you reproduce the issue?

Does the issue affect all users?

Is the issue listed on the FieldFX Trust web site?

Can you login to Salesforce?

Is your local network down?

Have you exceeded your API Request Limits? (You can see your API limits on the Admin Portal.)