Audit Log
Prerequisites
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To use the Audit Log, you need the following licenses:
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To use the Audit Log, you must:
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To use the Audit Log, you need:
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To record your syncs in the Audit Log, you need:
Basics
The Audit Log records sync activity in FieldFX Mobile.
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The Audit Log also records when users accept the FieldFX License Agreement or log out from FieldFX Mobile.
Use the Audit Log to analyze sync activity.
Getting There
Open the Audit Logs tab in FieldFX Back Office.
| You must switch to Salesforce Classic to use the Audit Log. |
Audit Log Detail Page
Basics
The Audit Log Detail page displays the information recorded about an activity.
Fields
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Audit Log ID: displays the unique identifier for the Audit Log entry.
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Type: displays the activity recorded by the Audit Log entry
Type Description AgreedToLicense
User agreed to the FieldFX License Agreement
LoggedOutWithData
User logged out of FieldFX Mobile and had unsynced data
LoggedOutWithNoData
User logged out of FieldFX Mobile and didn’t have any unsynced data
Pre-Sync Upload
User started a sync
SyncDownloadComplete
Data downloaded successfully from FieldFX Back Office during a sync
SyncPreCheckFailed
User failed the pre-sync check and couldn’t sync
SyncUploadComplete
Data uploaded successfully to FieldFX Back Office during a sync
SyncUploadError
Data didn’t upload successfully to FieldFX Back Office during a sync
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Event Date: displays the date and time of the activity.
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Event ID: displays the ID of the event that caused a sync upload error.
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This field only displays data in SyncUploadError entries.
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Message: displays further information about the activity.
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For SyncUploadError activities, the reason for the sync upload error displays.
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Package Id: displays the ID of the sync packet containing the event that caused a sync upload error.
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This field only displays data in SyncUploadError entries.
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Tracking Number: displays the tracking number of the record that caused a sync upload error.
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This field only displays data in SyncUploadError entries.
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URL: not used
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User: displays the user responsible for the activity
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IP Address: displays the IP address of the user responsible for the activity
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This field only displays data in SyncDownloadComplete entries.
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Cleared: indicates whether the sync packet for this Audit Log entry was reprocessed successfully
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This checkbox gets selected automatically after you reprocess a sync packet successfully.
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Originating Audit Log: displays a link to Audit Log entry from which this entry was created
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This field only displays data if you reprocessed a sync packet and are viewing the entry for the reprocessed sync packet.
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New Audit Log: displays a link to the Audit Log entry created from this entry
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This field only displays data if you reprocessed a sync packet and are viewing the entry for the original sync packet.
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Packet Viewer
Click the Packet Viewer button to open the Packet Viewer.
The Packet Viewer displays the sync packet for an Audit Log entry.
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A sync packet contains changes made in FieldFX Mobile since the last sync.
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Sync packets get uploaded to FieldFX Back Office when you sync.
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Every Pre-Sync Upload, SyncUploadComplete, and SyncUploadError entry contains a sync packet.
Use the Packet Viewer to reprocess sync packets that didn’t upload to FieldFX Back Office due to a sync upload error.
| Refer to the Packet Viewer article for more information on the Packet Viewer. |