Ticket Item Import
Prerequisites
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To use Ticket Item Import, you need the following licenses:
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To set up Ticket Item Import, you must:
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To setup Ticket Item Import in FieldFX, you need:
Basics
Ticket Item Import enables field users to import ticket items from a file of comma-separated values (.csv) to FieldFX Mobile on a desktop device.
System administrators must:
Adding the Ticket Item Import Custom Setting
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From Setup, enter "custom setting" in the Quick Find box, then select Custom Settings
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Click FX Settings
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Click New
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Select Checkbox
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Click Next
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Enter "Enable Mobile Ticket Item Import" in Field Label
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Accept the Default Value of Unchecked
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Click Next
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Click Save
Activating Ticket Item Import for Mobile Users
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From Setup, enter "custom setting" in the Quick Find box, then select Custom Settings
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Click Manage next to FX Settings
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Modify or create a new Custom Settings access record for the mobile user or profile.
Review the FX Settings setup] for instructions on enabling Custom Settings by profile or users.
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In the Custom Settings access record for the user or profile, click Enable Mobile Ticket Item Import
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Click Save