Sync Rules for Attachments
Basics
Attachments sync between FieldFX Back Office and FieldFX Mobile based on a number of rules.
The following flowcharts illustrate the sync rules for Attachments.
FieldFX Back Office → FieldFX Mobile
Attachments sync to FieldFX Mobile based on the following rules:
| Criteria Question | Yes | No |
|---|---|---|
Is the file attached through Chatter? |
Proceed to the next criteria question |
Attachment does not sync |
Is the file tagged with "SyncToMobile" flag? |
Proceed to the next criteria question |
Attachment does not sync |
Does the Job/Ticket sync? |
Proceed to the next criteria question |
Attachment does not sync |
Does the User follow the job/ticket?[1] |
Attachment syncs |
Attachment does not sync |
FieldFX Mobile → FieldFX Back Office
Attachments sync to FieldFX Back Office based on the following rules:
| Criteria Question | Yes | No |
|---|---|---|
Has the parent record synced to Back Office? |
Proceed to the next criteria question |
Attachment syncs during the next sync[2] |
Is there an active Internet connection? |
Proceed to the next criteria question |
Attachment syncs during the next sync[2] |
Is the User under the hourly Chatter API limit?[3] |
Attachment syncs immediately[2] |
Attachment syncs during the next sync[2] |
