Sync Engine

Prerequisites

Basics

How it Works

  • The act of synchronizing data between FieldFX Mobile and FieldFX Back Office is a called "sync".

  • You must sync data regularly in FieldFX Mobile to stay up-to-date.

  • There are three types of sync:

    Type Occurs Downloads Uploads

    Full

    After you:

    • Log in

    • Clear the browser cache

    • Accessible records

    • Syncable attachments

    -

    Incremental

    When you select Sync

    • New records

    • Record updates

    • New attachments

    • New records

    • Record updates

    • New attachments

    Upload [1]

    When you select Upload Only

    -

    • New records

    • Record updates

    • New attachments

  • Full syncs take more time to complete because they download every record and syncable attachment you have access to.

  • Incremental syncs take less time to complete because they only download and upload changes made since the last sync.

  • Upload syncs take a few seconds to complete because they only upload changes made since the last sync.

Sync Rules

Sync rules control when records and attachments sync:

Auto Sync

Video

Basics

  • The Auto Sync feature syncs changes made in FieldFX Mobile up to FieldFX Back Office automatically.

    Learn how to set up the Auto Sync feature.

  • This helps save users time completing work in the field.

How It Works

  • The Auto Sync feature runs automatically when users are online.

  • Any changes made when offline sync automatically the next time you are online/

Sync 4.0

  • Sync 4.0 is the latest version of the Sync Engine.

  • Refer to the Sync 4.0 article to learn more.

Release Channels

A release channel hosts a version of FieldFX Mobile.

Your release channel controls:

  • The Sync Engine used in FieldFX Mobile:

    Sync Engine 4.0 Sync Engine 3.0

    Sync V4 Beta

    Beta Bi-Weekly

    Sync V4

    Bi-Weekly

    V4 Quarterly Beta

    Quarterly Beta

    V4 Quarterly

    Quarterly

  • The sync rules for records

Sync Health Board

The Sync Health Board is a dashboard displaying real-time metrics about sync performance.

Use the Sync Health Board to monitor:

  • Average sync duration

  • Number of syncs

  • Sync success rate

Reducing Sync Times

Permissions & Record Access

Permissions and record access both affect sync times.

To reduce sync times:

Field Types

Field types also affect sync times.

To reduce sync times:

Recommended Reading

1. Available on the Sync 4.0 release channels only