Ticket Item Builder 2018 Updates

Ticket Item Builder 457

Release Details

  • Released October 29, 2018

New Features

Support For Geolocation field (1530)

We added support for a geolocation field to be included in the item builder layout as a decimal type.

Bug Fixes

# Area Description

1211

Grids

Fixed an issue with percent symbols not displaying for percentages in grids.

1212

Text fields

Resolved an issue with escape characters converting to HTML correctly.

1287

Item picker

Resolved an issue with the custom search field window not displaying.

1335

RTF fields

Fixed an issue with carriage returns not saving when entered in an RTF field.

1409

Quote Picker

Resolved a problem with the Add All button.

1454

Grids

Fixed an issue allowing required child items and their parents to be deleted.

1476

RTF fields

Resolved an issue with error messages not displaying when an RTF field is saved.

1495

Grids

Fixed the main page to automatically return the user to the grid level after making changes.

1497

RTF fields

Changed <strong></strong> tags for bold text in RTF field to <b></b> tags.

1503

Lightning Wrapper

Resolved an issue with the picker reappearing after users edit RTF field.

1533

Grid Editor

Fixed an issue causing edits to fields in the grid to not be retained.

1535

Bulk Update

Resolved an issue with bulk updates for check boxes not refreshing the grid correctly.

1564

Main Grid

Fixed a customer-reported issue causing string cells to not wrap text in the main grid.

1572

RTF Field

Resolved an issue that cause all items of the grid to become parenting enabled when users view an RTF field and then closed.

Ticket Item Builder 440

Release Details

  • Released July 24, 2018

New Features

New Custom Lookups feature (1251 & 1286)

The new Custom Lookups feature enhances how lookups work on the Ticket Item Builder. This powerful new feature gives you the ability to:

  • Limit the records that display available in lookups

  • Define the fields that display in lookups

  • Define the fields analyzed for keyword searches in lookups

Refer to the Ticket Item Builder Setup article for instructions on how to set up this feature.

New FX Setting for Hiding Ticket Item Builder Components (1338)

The new pageSettings_TIB FX Setting gives you the ability to hide components on the Ticket Item Builder. This provides you with the flexibility to remove components you don’t use.

Refer to the Ticket Item Builder Setup article for instructions on how to hide components.

Feature Enhancements

Item grid enhanced (841)

The first three columns in the Item grid now remain visible when you scroll from left to right across the grid.

This makes it easier to select items, edit items, and add child items.

Bug Fixes

# Area Description

976

Item picker

Users were able to click the Add Selected button twice, resulting in duplicate items getting added.

1170

Fields

When the Multiple Currency feature was enabled, currency fields didn’t display values with the correct number of decimal places.

1175

Item picker

You couldn’t add quote items to multiple packages on the same ticket.

1179

Ticket Details section

The Ticket Details section didn’t always display correctly when Lighting Experience was enabled for some users but not the current user.

1203

Item grid

The Item grid didn’t display correctly in Lighting Experience.

1298

Item grid

Quote items didn’t use their price book item’s sequence number.

1332

Item picker

The Item picker didn’t close automatically after you added child items to a dynamic parent.

1398

Item grid

Deleted items stayed visible until you refreshed the page.

1409

Item picker → Quote Item Picker

The Add All button didn’t work.

1410

Item picker → Quote Item Picker

The Classification filter displayed by mistake.

Ticket Item Builder 415

  • Released January 12, 2018

Feature Enhancements

Ticket Item Copy enhanced (1062)

When you copy a ticket item, data from the Job lookup no longer copies to new records.

You must install FieldFX Base Package 1.214 to get this feature.

Lightning Experience Support added (1135)

You can now use the Ticket Item Builder in Lighting Experience.

Ticket Details hidden in Lightning Experience (1139)

The Ticket Details section is now hidden when you open the Ticket Item Builder in Lighting Experience.

Bug Fixes

# Area Description

1057

Item picker

If you added a job before its price book expired, you couldn’t add items to tickets for that job after the price book expiration date.

1073

Barcode Scanning

You could scan and add items to tickets even if you didn’t have Create permission for the Ticket Item object.

1088

Item picker → Quote Item Picker tab

When you clicked Add All, the newly added ticket items didn’t maintain the same parent-child relationships as their linked quote items.

1103

Item picker

Some users couldn’t add quote items to tickets.

1117

Bulk Edit

You could bulk edit dependent picklists.

1121

Item picker

Items displayed overlapped.

1129

Item picker → Quote Item Picker tab

The Search button didn’t work.

1141

Item grid

Lookup filters didn’t work correctly.

1143

Item grid

When you added items from a hierarchical price book, default values in picklists didn’t transfer to the ticket item.

1157

Item picker

The lists of available items didn’t display correctly when there was a hierarchical price book.

1159

Item picker

An extra row of blank data displayed when you first opened the Item picker and then disappeared.