Ticket Details Screen Configuration


1: Ticket Workflow

Controlled by the FX5__Status__c and FX5__Status_Workflow__c where the referenced sObject is FX5__Ticket__c.

2: Ticket Details Layout

Displayed fields are controlled by the fields on the Ticket object’s page layout.

Record types and Profiles affect the page layout a user sees.

Sections on the screen are also defined in the page layout and honor the one-column or two-column settings on the layout.

Some fields cannot be edited, such as Tracking Number and Job.

3: FX Header Section

This section of the page layout allows FX Mobile users see header information while on the Ticket Items screen.

Configuring the section helps prevent users from having to leave the Ticket Items screen.