Ticket Search Page
Ticket Sort Order
When you open the ticket search page, Tickets display in reverse chronological order (latest first) by Last Modified Date.
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Use the Sort control to change the order of the tickets listed.
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Select a field on the Sort control to sort tickets based on entries in that field.
The fields available for selection are fields on compact layouts for the Ticket object.
If there are multiple Ticket compact layouts, a combination of the fields from all compact layouts displays.
Lookups and roll-up summary fields never display available for selection.
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Select the arrow on the Sort control to toggle between ascending/descending order.
Keyword Search
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Use the Search field to do a keyword search for a ticket.
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Search queries analyze data in the fields shown on ticket tiles.
Ticket Tiles
Ticket tiles display information about tickets in lists.
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Select a ticket tile to open the Ticket page.
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Select Copy Ticket
on a tile to copy that ticket.
includes::partial$walkthrough.adoc[]