Ticket Page

Introduction

Basics

Use the Ticket page to add and update tickets in FieldFX Mobile.

Getting There

Ticket Breadcrumbs

The Ticket breadcrumbs display at the top of the page.

image
  • Select Tickets to open the Tickets tab on the Job page.

  • Select the tracking number to open the Details tab on the Ticket page.

Ticket Status Indicator

  • The Ticket Status indicator displays the ticket’s status.

    FXM Ticket page Progress Status
  • Select the indicator to view the next status in the ticket workflow.

    FXM Ticket page Select Ticket Status

  • To change the status, choose a status and select Proceed.

Sidebar

Select the sidebar buttons to do the following:

Button Action

Checklist

View the ticket checklist

Details

View ticket information

Items

Add or View ticket items

Logs

Add or View ticket log entries

Reports

Add or View ticket reports

Forms

Add or View FX Forms

Files

Add or View attachments

Help [1]

View explanations of key features

Walkthrough

Basics

Use the walkthrough to view explanations of buttons and controls available on the current screen.

Example of help text in the FX Mobile Help Tour

Using the Walkthrough

To display the walkthrough, select the help question mark button on the sidebar.

Example of the ? button to tap on a mobile device to access the FX Mobile Help

To move through the explanations of each feature, select Prev or Next.

To close the walkthrough, select End tour.

Customizing Walkthrough Text

Administrators can customize the text that displays in the walkthrough messages to conform to your processes and language.

In addition to text, the walkthrough can display images, PDFs, and videos available from a static URL.

Each stop can display multiple slides.

For details on customizing the help text, see FX Mobile Tour Builder.

Videos

Adding a Ticket

Copying a Ticket

Adding Ticket Items

Changing the Status of a Ticket

Attaching a Report to a Ticket

Attaching an FX Form to a Ticket

Attaching a File to a Ticket


1. Only available when you have the Ticket Item grid displayed.