Ticket Page
Basics
Use the Ticket page to add and update tickets in FieldFX Mobile.
Getting There
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Select Create a new ticket on the Tickets tab of the Job page.
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Select a ticket on the Ticket Search page.
Ticket Breadcrumbs
The Ticket breadcrumbs display at the top of the page.
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Select Tickets to open the Tickets tab on the Job page.
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Select the tracking number to open the Details tab on the Ticket page.
Ticket Status Indicator
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The Ticket Status indicator displays the ticket’s status.
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Select the indicator to view the next status in the ticket workflow.
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To change the status, choose a status and select Proceed.
Sidebar
Select the sidebar buttons to do the following:
Button | Action |
---|---|
Checklist |
View the ticket checklist |
Details |
View ticket information |
Items |
Add or View ticket items |
Logs |
Add or View ticket log entries |
Reports |
Add or View ticket reports |
Forms |
Add or View FX Forms |
Files |
Add or View attachments |
Help [1] |
View explanations of key features |
Walkthrough
Basics
Use the walkthrough to view explanations of buttons and controls available on the current screen.
Using the Walkthrough
To display the walkthrough, select the help question mark button on the sidebar.
To move through the explanations of each feature, select Prev or Next.
To close the walkthrough, select End tour.
Customizing Walkthrough Text
Administrators can customize the text that displays in the walkthrough messages to conform to your processes and language.
In addition to text, the walkthrough can display images, PDFs, and videos available from a static URL.
Each stop can display multiple slides.
For details on customizing the help text, see FX Mobile Tour Builder.