Ticket Listing Screen Configuration

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1: Ticket Sort Picker

The list of fields on the Ticket object’s Compact Layout determines the sorting options available to the User.

Widely used fields, such as Last Modified, are always included.

2: Ticket Panels

Displayed fields are determined by the Ticket object’s Compact Layout.

Layout can vary based on the Job’s Record Type.

Header and subheader fields are set by the order of fields on the Compact Layout.

3: Create New Ticket Button

User must have Create permissions to the FX5__Ticket__c object.

The Hide Tickets Custom Setting can enable or disable the button.